Gift cards are non refundable.
In line with the UK Distance Selling Regulations set out for all online retailers, you can cancel the purchase of any gift within the ‘cooling off period’ of 14 working days, beginning on the day after you receive the goods.
We do not accept returns for part of the gift box, all returns must be made in full. To be eligible for a return, items must be returned unused, in the same condition that you received them in and in their original, unopened packaging.
We do not accept returns of personalised items (ie cards with a hand written message).
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.
Whether the gift box has arrived with you or at another person’s address, you must return the full gift box – at your expense – within 14 days.
We only accept returns from the person who bought the item. If you have received the item as a gift, kindly note we can only issue refunds to the original purchaser via the original payment method.
Any returned items must be insured for the full amount of the sum paid and signed for on delivery.
We suggest you use a carrier that is able to provide you with proof of delivery such as Royal Mail or a Courier company. This is for your protection as well as to ensure quick action on your return. We cannot be held responsible for not receiving your returned item if it goes missing on its way back to us.
