If you choose to send your gifts via express delivery, shipping is included in the price. Orders received by 1200 on next day delivery have an additional charge of £4.99 and can arrive as late as 9 pm.

It depends on where you are. Orders sent via free express delivery usually take two to three business days to arrive. Orders sent via next day delivery (and received by 1200) will be despatched that day and usually arrive within 24 hours.

Overseas deliveries can take anywhere from three to fourteen days. Delivery details will be provided in your confirmation email.

Yes. Please choose next day delivery at checkout. We send these gifts by DHL overnight meaning orders received by 1200 will be sent out that day for next day delivery. Orders received after 1200 are usually sent the next day but if it's a gifting emergency (and yes, they do exist!) please get in touch and we'll do what we can to help.

Due to delays caused by the pandemic and Brexit, while we can ship internationally, please get in touch to discuss delivery. International shipments will be sent via DHL, Royal Mail or UPS. Please contact us before you place your order to discuss pricing.

Please note that depending on your order and country, you may be liable to pay local taxes and duties on receipt of your box, for which we cannot accept liability.

Local taxes and duties vary widely from country to country, so we’re unable to predict what your particular charge may be. For more accurate information, get in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.

In select cases we can send gifts by same-day courier. Please contact us for a quote.

Yes! At checkout, please leave a note with your desired delivery date. You also have the option of placing a 'Do Not Open Until' sticker on the outer box.

For UK addresses, we use DHL and Royal Mail. For international deliveries, we use a combination of DHL, UPS and Royal Mail.

We do not offer free or next day delivery for items to arrive on Saturdays. If you need your gift to arrive on a Saturday, please contact us before you place your order and we’ll do what we can to help.

We're so sorry to hear that. Unfortunately, if a delay happened on the courier's part, it is out of our control and we cannot offer refunds for shipping costs at this time. If it was a delay or five business days or more (UK only), please email us.

Ask them take a good look in and around their front garden, apartment lobby, behind the recycling bins - there's a good chance it's hiding somewhere (trust us, it happens all the time). If a box is delivered according to your tracking but the recipient didn't get it, we will do everything we can to locate it by calling the courier to give you all the information you need.

Yes. You can buy gift cards here. Select the amount you would like to give and add to your cart. The gift card will be emailed directly to you (the buyer) to forward to the recipient. Please note that gift cards last two years from date of purchase.

We never include receipts or packing slips inside any of our boxes, knowing that they are almost always a gift. In terms of prices, we don't alter any of our products by removing tags or crossing out labels - we want to keep the packaging in pristine condition - but other than books, none of our products have price tags in the first place.

Gift cards are non refundable.

In line with the UK Distance Selling Regulations set out for all online retailers, you can cancel the purchase of any gift within the ‘cooling off period’ of 14 working days, beginning on the day after you receive the goods.

We do not accept returns for part of the gift box, all returns must be made in full. To be eligible for a return, items must be returned unused, in the same condition that you received them in and in their original, unopened packaging.

We do not accept returns of personalised items (ie cards with a hand written message).

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.

Whether the gift box has arrived with you or at another person’s address, you must return the full gift box – at your expense – within 14 days.

We only accept returns from the person who bought the item. If you have received the item as a gift, kindly note we can only issue refunds to the original purchaser via the original payment method.

Any returned items must be insured for the full amount of the sum paid and signed for on delivery.

We suggest you use a carrier that is able to provide you with proof of delivery such as Royal Mail or a Courier company. This is for your protection as well as to ensure quick action on your return. We cannot be held responsible for not receiving your returned item if it goes missing on its way back to us.

Yes! We've got a great selection of male-oriented and gender-neutral gift boxes for him. We also have the option to build your own gift box where you can choose gifts you know they'll love.

Yes, each gift box comes with the option of adding a hand-written note. You provide the message and we'll take care of the rest.

Absolutely, Use our Build Your Own Gift Box platform to design your own gift box.

All items purchased on The Market are packed by hand and sent in recyclable packaging, with a packing slip and no handwritten note. Custom and Build Your Own Gifts arrive in a gift box topped with a handwritten note.

Absolutely! We love working with businesses to create gifts for parties, clients, sales initiatives, product launches, events, weddings, holidays and/or corporate outreach. Please contact the corporate team and let's get to gifting!