It depends on where you are. Orders going to a UK address take 1 to 2 business days to arrive. Overseas deliveries can take anywhere from 3-30 days. Delivery details will be provided in your confirmation email.
Yes. We send all our parcels by DHL overnight meaning orders received by 1200 will be sent out that day for next day delivery. Orders received after 1200 are usually sent the next day but if it's a gifting emergency (and yes, they do exist!) please get in touch and we'll do what we can to help.
Due to delays caused by COVID/Brexit, while we can ship internationally, please get in touch to discuss delivery. International shipments will be sent via DHL, Royal Mail or UPS. Please contact us before you place your order to discuss pricing.
Please note that depending on your order and country, you may be liable to pay local taxes and duties on receipt of your box, for which we cannot accept liability.
Local taxes and duties vary widely from country to country, so we’re unable to predict what your particular charge may be. For more accurate information, get in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.
For UK addresses, we use DHL. For international deliveries, we use a combination of DHL, UPS and Royal Mail.
DHL charges more to deliver at the weekend, but if you need your gift to arrive on a Saturday, please contact us before you place your order and we’ll do what we can to help.
No. The prices shown do not include delivery (which is £5.99).
We're so sorry to hear that. Unfortunately, if a delay happened on the courier's part, it is out of our control and we cannot offer refunds for shipping costs at this time. If it was a delay or five business days or more (UK only), please email us.
Ask them take a good look in and around their front garden, apartment lobby, behind the recycling bins - there's a good chance it's hiding somewhere (trust us, it happens all the time). If a box is delivered according to your tracking but the recipient didn't get it, we will do everything we can to locate it by calling the courier to give you all the information you need.
If you accidentally make an error in the shipping address, please get in touch with us straight away and we will try to make changes before the gift has been dispatched. After dispatch, unfortunately we cannot make any changes to the address or track the item. We cannot accept responsibility for any undelivered or lost item caused by an error in the shipping address.
We never include receipts or packing slips inside any of our boxes, knowing that they are almost always a gift. In terms of prices, we don't alter any of our products by removing tags or crossing out labels - we want to keep the packaging in pristine condition - but other than books, none of our products have price tags in the first place.
In line with the UK Distance Selling Regulations set out for all online retailers, you can cancel the purchase of goods within the ‘cooling off period’ of 14 working days, beginning on the day after you receive the goods.
We do not accept returns for part of the gift box, all returns must be made in full. To be eligible for a return, items must be returned unused, in the same condition that you received them in and in their original, unopened packaging.
We do not accept returns of personalised items (ie cards with a hand written message).
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.
Whether the gift box has arrived with you or at another person’s address, you must return the full gift box – at your expense – within 14 days.
We only accept returns from the person who bought the item. If you have received the item as a gift, kindly note we can only issue refunds to the original purchaser via the original payment method.
Any returned items must be insured for the full amount of the sum paid and signed for on delivery.
We suggest you use a carrier that is able to provide you with proof of delivery such as Royal Mail or a Courier company. This is for your protection as well as to ensure quick action on your return. We cannot be held responsible for not receiving your returned item if it goes missing on its way back to us.
Yes! We've got a great selection of male-oriented and gender-neutral gift boxes for him. We also have the option to build your own gift box where you can choose gifts you know they'll love.
Yes, each gift box comes with a hand-written note. You provide the message and we'll take care of the rest.
We are constantly coming up with new gift box ideas and we regularly update our product portfolio, so our boxes do change periodically.
Event + Corporate Gifts
Absolutely! We love working with businesses to create gifts for parties, clients, sales initiatives, product launches, events, weddings, holidays and/or corporate outreach. Please contact the corporate team and let's get to gifting!
Absolutely! We love creating beautiful gifts for (virtual or in-person) weddings, parties and events and will work with your colour scheme or theme. Get in touch and let's get started!